Genesys Club Membership
- You will gain automatic membership into the Genesys Club from the moment you sign up with any one of our online casinos. Participating online casinos are: Lucky Creek, Grand Eagle Casino, Mandarin Palace, Treasure Mile.
- Non-depositing players who use the “Practice Play” mode at these casinos above will not be eligible for claiming rewards from the Genesys Club loyalty program.
- Our loyalty tier levels are, in ascending order: Newbie, Bronze, Silver, Gold, Platinum.
- In order to qualify for rewards on a particular loyalty tier at any given time, you will need to have gained the tier status in question. Points required to enter each tier level are indicated here.
- Once you have moved up to a new tier status, you will no longer be eligible for rewards from the previous, lower tier. Special exclusion: if found to be in contravention of another term on this site with regards to claiming a particular casino reward, you may be offered a lower reward which is likely to be equivalent to the reward offered on a lower tier that you have already passed.
Earning and Redeeming with our Loyalty Points
- Each one of our participating casinos will reflect your loyalty points and progress online, while you play.
- To view what is available to you in terms of casino and lifestyle gifts and experiences, simply go to “My Account” in your casino while in “Play for Real Money” mode, select “Cashier”, and then “Loyalty” on the side menu.
- You are able to redeem your gifts and rewards within the casino. In the case of a lifestyle gift and reward: you will receive immediate confirmation of your order, however, do give our team at least 4 to 7 working days to set the gift all up for you.
Level-Up Rewards within our Genesys Club Tiers
- Our Genesys Club casino loyalty program rewards you every step of the way. This means that you will unlock levels as you play and earn gifts of growing value without necessarily needing to move up a tier first.
- Please note that these numerical levels were included to enhance your gaming experience and do not indicate your tier level which will either be Newbie, Bronze, Silver, Gold and Platinum depending on your overall loyalty points earned.
Birthdays and Tier Welcome Bonuses
- To qualify for your Birthday or Tier Welcome Bonus, you will need to have deposited an amount (or amounts) equivalent to the value of that same bonus in the last 3 months before it is due to you. For example: $75 in deposits in the 3 months before your Birthday or on the Silver tier, $150 in deposits in the 3 months before your Birthday on the Gold, or $250 in deposits in the 3 months before your birthday on the Platinum tier. This same example applies to your Tier Welcome Bonuses.
- Should you not qualify for your Tier Welcome Bonus as stated above while on Silver, Gold or Platinum: please contact support to have the Bronze offer of 150% up to $150 made available for you.
Maximum Withdrawal on Each Loyalty Tier
- Maximum Withdrawal: deposit bonuses rewarded to you by the Genesys Club loyalty program carry a maximum cash out of $250 for Silver, $500 for Gold, and $1000 for Platinum tiers respectively.
- Please note that this refers specifically and exclusively to the loyalty Tier Welcome Bonus and Birthday Bonuses. Winnings accrued from Loyalty point bonuses that have been redeemed will have a maximum withdrawal of $100 once wagering requirements have been met.
Tournament and Leaderboard Terms
- By registering for any one of our tournaments or leaderboard competitions, you agree to the general as well as relevant promotional terms and conditions of the Genesys Club online casinos.
- Our standard Bonus Terms and Conditions will apply to any bonus money won during freeroll tournaments or at the end of a leaderboard competition.
- While the Genesys Club endeavors to ensure a smooth gaming experience at all times, the group cannot be held liable for any losses incurred as a result of software error messages, interruptions in internet connectivity or casino software issues.
- The Genesys Club reserves the right to cancel a tournament or casino leaderboard at any time.
- Should there be a discrepancy between the general casino terms and conditions and those of a particular tournament or leaderboard competition, the general terms and conditions will always take precedence.
- A player can sign up for a tournament right up to the last minute before the games begin. Remember: it is your responsibility to be ready to begin play when the tournament starts.
- You can register for a leaderboard competition at any time before it commences or while it is in progress. This does not affect your chances of winning at all as points are amassed based on your wagering and not on the actual time spent playing while on the leaderboard.
- In case of a cancelled tournament of which a buy-in was required, all players will be reimbursed. It is, however, your responsibility to attend any tournament you have signed up for. No monies or loyalty points will be returned should you be absent for play for any reason.
Casino Terms and Conditions
Get the full Terms and Conditions of play that are applicable to all of our casinos.
View casino terms and conditions here
1. Applicability of this Agreement
By using or installing the software, making use of any services and / or taking part in any promotion at The Genesys Club and any of its affiliated casinos, you acknowledge that you have read and accepted these Terms and Conditions, and agree to comply with them. You also acknowledge that when The Genesys Club is referred to any where in our terms and conditions, this will include all casinos affiliated to The Genesys Club, namely:
You further acknowledge that non-compliance with any casino terms and conditions could lead to your account being closed, disqualification from any promotion, the possible forfeiture of wins and /or the taking of Legal Action should it be deemed necessary by casino management. The Casino Terms and Conditions are liable to change from time to time without prior notice or notification being sent to player’s. It is the player's responsibility to regularly check all of the casino Terms and Conditions for any changes that are made.
2.1 You may not make use of The Genesys Club software and services if you are under the age of 18. However, some jurisdictions and certain US States require you be 21 or older to play at a casino. It is your responsibility to ensure that YOU are of legal gambling age in the jurisdiction you reside in.
2.4 Any use of The Genesys Club software or services is at your sole discretion and risk. Employees and immediate family members of The Genesys Club and any company or entity associated to it in any way (distributors, affiliates, licensees, subsidiaries, media partners, retailers, wholesalers, advertising, promotion or other agencies) may not take part in any service or promotion offered by The Genesys Club. You may not make use of robots to play any of the casinos’ games.
3.1 In order to use any services of The Genesys Club you will need to register an account at any one of our casinos. You need to choose a valid email address as your account name / sign-in. This is important because we will communicate weekly bonuses and other offers to that email address and you will miss out if your sign-in email is not valid, or if you do not regularly check it for offers.
4.1 You are responsible for the paying of any taxes on any prize or winnings accrued at any one of our casinos.
5.1 If you have any complaint, claim or dispute regarding the outcome of any activity at The Genesys Club you need to submit your complaint to us, in writing, as soon as possible after the incident has occurred.
6.1 The Genesys Club will contact you on the email address provided as your login name for all promotions, bonuses and other information.
7.1 Any material(s) obtained from The Genesys Club are automatically void if counterfeited, reproduced, forged, mutilated, tampered with or altered in any way. Any and all materials submitted for prize claims are the property of this casino and will not be returned. The Genesys Club is not responsible for lost, incomplete, illegible, late, damaged, mutilated or misdirected requests, prize claims or entries.
7.14 All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed. Exception: All other players whose currency is not available at our casinos may register to play in USD$. Currencies currently catered for are: USD, CAD, GBP, EUR, SEK, DKK, NOK.
7.15 All players who make a deposit, must wager the deposit amount at least once, before any withdrawal will be allowed. Eg: If a player deposits $50, the player will need to place bets totalling $50 on any game before a withdrawal will be permitted.
8.1 By playing at The Genesys Club, it is deemed that you have read and agree to the General Terms and Conditions for Bonuses, Tournaments, Competitions and Promotions, as well as the Terms and Conditions that govern any specific promotions at The Genesys Club.
8.4.1 A player is only permitted to claim one free bonus offer on their casino account, where no deposit is required. This includes free money offers and free spins offers. Should a player claim more than one free bonus offer (in succession without making a purchase at the specific casino in question), any winnings generated from this bonus will be null and void.
Players from the following countries may only play slot games with any purchase match bonus claimed. Any other game played with a purchase match bonus, will result in any winnings being forfeited and the deposit being refunded back to the player. These countries are: UK, Greece, China, Japan, Singapore, Malaysia and Columbia.
188.8.131.52 Purchasing players may only claim a deposit match bonus offer in the first 5 minutes of their purchase or if their account has 75% of the original deposit available in their cash balance. If your account has an amount lower than 75% of the original deposit amount in the account, or if 5 minutes have passed since the deposit was made: the bonus system and our customer service support staff will be unable to award the match bonus offer in question.
184.108.40.206 Deposit Match Bonus claims on deposits that have been wagered in full (to a zero balance), will be subject to the sole discretion of the Casino and a maximum withdrawal rule of $100 will be applied as per rule 10.
220.127.116.11 Where a Discretionary/ Free bonus is awarded (excluding Deposit Match Bonuses) by the Casino Support Staff, the bonus rewarded will have a maximum withdrawal rule of $100 imposed as stated in Section 10. Deposit Match Bonuses of less than or equal to 100% do not have a maximum withdrawal restriction. Deposit Match Bonuses greater than 100% carry a $1000 maximum withdrawal.
18.104.22.168 All Free Spins will have a maximum withdrawal of $100. This would apply to all regular casino offers, e.g. current "More Bang for Your Buck" weekly offer; free spins that are offered as part of any other deposit match offer; and all free spins awarded by the casino where no deposit is required.
8.5 Wagering for Bonuses - Play through Requirements
|* Percentage of wager placed that counts towards meeting wagering requirement.|
8.5.1 Bonus Money (No Deposit Required) bonuses need to be played through 40X before a player can make a withdrawal. Please see Section 10: Maximum Withdrawal.
8.5.9 Unless specifically stated otherwise, all deposits must be wagered, in full, at least once (1), before a bonus, specifically related to that deposit, will be credited.
|8.10 NEW PLAYER WELCOME BONUS
8.10.1 Standard Terms and Conditions and Bonus Terms and Conditions apply to the New Player Welcome Bonuses at The Genesys Club.
8.10.2 New Real Players qualify for the Deposit Match Bonus advertised on the website on their first deposit at any one of The Genesys Club Casinos.
8.10.3 This promotion is limited to the initial (first) deposit made by a first time new Real Player and for use at the respective Genesys Club Casino only. The definition of First Deposit is the first deposit made by an individual at The Genesys Club.
8.10.4 A maximum bonus as per the advertised offer can be claimed and must be claimed by the player using the bonus code provided.
8.11. GAMES MEDALS PROMOTIONS
9.1 Please Note: In order to facilitate more streamlined processes, all withdrawal requests will be processed daily within The Genesys Club, however, payments to player accounts will only take place every Monday and Thursday. Thanking you in advance for your understanding.
Exception: Where free money was used by players from the United Kingdom, Denmark, and Greece, a maximum withdrawal of $50 applies.
PLEASE NOTE that all wire transfer fees are paid by the casino, however there are some correspondence fees that exist and they are beyond our control. These fees are based on your local bank policy. These fees may be reflected in your withdrawal balance.
9.3 All withdrawal requests will be processed daily within The Genesys Club, however, payments to player accounts will only take place every Monday and Thursday.
9.4 The withdrawal pending period at all Genesys Club Casinos is 2 business days.
9.5 Please take careful note of weekly maximum withdrawal limits for players on each tier level as listed below in section 10 (under “Loyalty Maximum Withdrawal”). Players can only withdraw the maximum amount per week as indicated for their respective tier level. In the event that a player attempts to withdraw more than he/she is legible for in one week: only the maximum amount allowed will be processed, and the balance of his/her withdrawal will then be returned by the cashiers into the player’s casino account. Should monies requested for withdrawal be returned to your account in this manner, neither the cashier nor the casino will be held responsible for any discrepancies or difficulties that may arise around your returned balance i.e. neither the cashier nor the casino will be held liable for any sort of delay in the availability of your returned monies or new wagering requirements in the case of an active bonus.
10.1 Player’s that have never deposited at the casino, may only make a withdrawal on any bonus, free spins or loyalty points, once a real money deposit has been made by the player. The deposit made, will not be combined with the withdrawal amount, but rather placed in the player’s account once the withdrawal has been paid out. The player will then have access to the deposit amount as a cash balance subject to all normal casino terms and conditions.
Exception: To players playing from the United Kingdom, Denmark, and Greece a maximum withdrawal amount of $50 applies.
10.2 All players must register an account with the correct currency for their respective countries. Failure to do so will result in any withdrawals being voided and the casino account closed. Exception: All other players whose currency is not available at our casinos may register to play in USD$. Currencies currently catered for are: USD, CAD, GBP, EUR, SEK, DKK, NOK.
10.6 Loyalty Maximum Withdrawal: All no deposit bonuses rewarded from The Genesys Club loyalty program carry a maximum withdrawal of $250 for Silver, $500 for Gold, and $1000 for Platinum tiers respectively. Please note that this refers specifically and exclusively to the loyalty tier Anniversary and Birthday bonuses.
10.6.1 BronzeTier Players will receive a maximum payout of $1,500 per week until the entire withdrawal amount has been paid out in full.
10.6.2 Silver Tier Players will receive a maximum payout of $2,500 per week until the entire withdrawal amount has been paid out in full.
10.6.3 Gold Tier Players will receive a maximum payout of $3,500 per week until the entire withdrawal amount has been paid out in full.
10.6.4 Platinum Tier Players will receive a maximum payout of $5,000 per week until the entire withdrawal amount has been paid out in full.
10.7 Bonus prize monies won from any of our tournaments, medals promotions, leaderboard competitions etc are all considered to be Free Money and are therefore subject to our maximum withdrawal limit of $100. Please note that if you should win more than this amount on any further play, your limit of withdrawal will remain at $100.
10.8 All loyalty point bonuses that have been redeemed will carry a maximum withdrawal of $100 once wagering requirements have been met.
10.9 For winnings accrued while playing with free bonus money, free spins, or loyalty points, the casino will pay the maximum amount allowed as stated above for free money and loyalty point wins. Players are advised to withdraw the maximum amount available from their winnings in full as casino cashiers will forfeit the balance of any such wins once a withdrawal has been made.
10.10 Should a player proceed to wager the balance of their free money or loyalty point winnings even after a withdrawal has been made, all further wins, loyalty points accumulated and gifts purchased using these winnings (e.g. Golf clubs, Navigators, TV’s etc), will be considered null and void.
All featured amounts and percentages also apply to the following currencies: EURO, CAD, GBP, DKK, SEK, NOK. Players MUST play in the currency of their country as listed above (e.g. USA, Europe, Canada, UK, Denmark, Sweden, Norway). All other qualifying players whose currencies are not listed above may play in USD$.
11.1 Should there be any conflict between the English language version and any other language version of the Terms and Conditions and/or any Bonus Terms and Conditions, the English language version shall take precedence & shall be final and binding.
The construction, validity, and performance of this agreement shall be governed by the Netherlands Antilles law and courts of the Netherland Antilles shall have exclusive jurisdiction over all disputes in any matter arising from or related to this agreement.
This website is owned by Genesys Technology N.V, Emancipatie Boulevard 31, Curacao. Licenced to provide internet gaming services pursuant to a Master Gaming Licence, further this website is managed by Ardway Limited, DSLR Suite 413, Ftieh Street, Birkirkara Bypass, BKR2940 Birkirkara, Malta. Email firstname.lastname@example.org
The Casino is committed to protecting and respecting your privacy. Furthermore, the Casino complies with all applicable data protection and privacy laws.
Neither your money nor your identity is compromised at any time because all information is encrypted, safe and secure.
Our casino security measures include:
The Casino will contact you on the email address provided as your login name for all promotions, bonuses and other information.
Unless you agree to your identity being used in promotional material (such as if you win a big progressive jackpot) The Casino guarantees your anonymity. Your personal information, contact details etc. will only be used by the Casino to promote, advertise, communicate and alert you of casino activity, promotions, bonuses and other news that affect your play.
The Casino holds your personal information and will not sell, transfer, trade or rent your details out to any party.
All personal information submitted to the Casino is kept on a Secure server, and is considered privileged and is protected.
The Player has the right to close his/her Casino account at any time by contacting our customer service department, requests to will be dealt with within 24 hours.
Successful credit card deposits are debited from Players’ credit card accounts and credited to Players’ Casino account instantly.
Should a player’s Credit Card/ACH deposit be deferred due to banking errors or delays, the player’s casino account will be credited immediately and deferred billing will commence. If the casino is unable to recover the funds from the player’s credit card/bank account within 72 hours, then deferred billing will cease, and all player winnings, bonuses and loyalty points accrued from the said deposit will be deemed null and void.